Shipping information

The thoughts and well wishes of the VERONICA GAUTSCHI team are with everyone affected by COVID-19. At this time, all orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days in advance of processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays. We will be accepting returns outside of the 14 days. 


All prices published online, payments and invoices are in Euro (€/EUR).


Shipments destined for Switzerland do not contain an invoice or any other documentation declaring the value of the merchandise.

All shipments destined for countries outside Switzerland, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.


You can pay by credit card or PayPal


SWITZERLAND SHIPPING offers complimentary standard shipping to addresses within the Switzerland. Delivery in 2–6 working days.


INTERNATIONAL SHIPPING offers complimentary International shipping on orders over €500. Delivery within Europe is subject to duties and taxes, see below.

Orders under €500: €15
Order under €200: €8

Delivery in 2–6 working days. Deliveries will occur during business hours from Monday to Friday, holidays excluded.

It’s not possible to place orders with a different shipping country from the one you choose to navigate the website.


Our online store ships Worldwide with few exceptions.
All prices are inclusive VAT.

For orders outside of Switzerland any custom fees and important duties are the responsibility of the recipient. We advise you to contact the customs authorities of your respective destination country to verify applicable local taxes.

In the event that your order is undeliverable, or if you refuse delivery of your order, you will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes.


It is possible to return or exchange any item ordered within 14 days from the date of delivery.
Products must be returned in their original condition and in their original packaging.
Products can be exchanged according to stock availability.
Please email us at to request a return.


Items available for preorder appear with the option to "Preorder" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.


Please contact and if applicable, include your order number.