Shipping information

COVID-19
The thoughts and well wishes of the VERONICA GAUTSCHI team are with everyone affected by COVID-19. At this time, all veronicagautschi.com orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days prior to processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays. We will be accepting returns outside of the 14 days. 

 

PRICES & CURRENCY
All prices published online, payments and invoices are in Euros (€/EUR).

 

SHIPMENT & FEES
Shipments destined for Switzerland do not contain an invoice or any other documentation declaring the value of the merchandise.

All shipments destined for countries outside Switzerland, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

 

PAYMENTS
You can pay by credit card or PayPal

 

SWITZERLAND SHIPPING
veronicagautschi.com offers complimentary standard shipping to addresses within the Switzerland. Delivery in 2–6 working days.

 

INTERNATIONAL SHIPPING
veronicagautschi.com offers complimentary International shipping on orders over €250. International delivery is subject to duties and taxes, see below.

Delivery in 2–6 working days. Deliveries will occur during business hours from Monday to Friday, holidays excluded.


It’s not possible to place orders with a different shipping country from the one you choose to navigate the website.

 

TAXES & DUTIES
Our online store ships Worldwide with few exceptions.
All prices are inclusive VAT.

For orders outside of Switzerland any custom fees and important duties are the responsibility of the recipient. We advise you to contact the customs authorities of your respective destination country to verify applicable local taxes.

In the event that your order is undeliverable, or if you refuse delivery of your order, you will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes.

 

RETURNS
It is possible to return or exchange any item ordered within 14 days from the date of delivery.
Products must be returned in their original condition and in their original packaging.
Products can be exchanged according to stock availability.
Please email us at sales@veronicagautschi.com to request a return.

 

PREORDERS
Items available for pre-order appear with the option to "Preorder" rather than "Add to Cart". The estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.

 

QUESTIONS
Please contact contact@veronicagautschi.com and if applicable, include your order number.

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